Customer Service Excellence

ABOUT DITASA

DITASA has recognised the urgent need for adequately qualified personnel in one of South Africa’s key industries. We offer a number of advanced training programmes to enhance your skills in the field of Business and Sales.

DITASA uses only leading industry experts to conduct its facilitation on this programme.

DITASA is a leading Private Further Education and Training College and is registered with the Services SETA and ETDP SETA.

ABOUT THE PROGRAMME

Duration: 2 days

Level: Not unit-standard aligned

Credits: Not credit bearing

Format: Classroom based, 40% theory and 60% practical (scenarios, exercises, group work and workbook).

LANGUAGE

English

INVESTMENT

Contact us for a detailed quotation.

PROGRAMME BENEFIT

• On completion of the programme, you will be able to:
• Clearly identify how you can become effective in dealing with customers;
• Identify opportunities within the scope of your authority for dealing effectively with others;
• Understand your role within your team;
• Set your own targets;
• Apply the correct telephone technique;
• Deal with stress effectively;
• Apply mechanisms in dealing with difficult people.

ADMISSION REQUIREMENTS

Literacy and Numeracy NQF 2.

CERTIFICATION

On completion of the programme, you will receive a DITASA Certificate of Attendance.

DISCLAIMER

The information contained in this fact sheet is accurate at the time of printing. However, factors beyond DITASA’s control (such as environmental, regulatory or technical changes) may cause changes to the content of this fact sheet or programme. In the event of any such change, DITASA will formally notify current learners. All possible measures will be taken to minimise inconvenience to learners.