A flying start to successful selling

ABOUT DITASA

DITASA has recognised the urgent need for adequately qualified personnel in one of South Africa’s key industries. We offer a number of advanced training programmes to enhance your skills in Business and Sales.

DITASA uses only leading industry experts to conduct facilitation on this programme.

DITASA is a leading Private Further Education and Training College and is registered with the Services SETA and ETDP SETA.

ABOUT THE PROGRAMME

Duration: 1 day

Level: No Unit-Standard available

Credits: Non-credit bearing

Format: Classroom based, 40% theory and 60% practical (scenarios, exercises, group work and workbook).


LANGUAGE

English


INVESTMENT

Contact us for a detailed quotation.


PROGRAMME BENEFIT

• This one-day workshop focuses on helping employees in two key ways:
• To feel more comfortable and skilled when selling to their customers;
• To address some of their customer service challenges.

ON COMPLETION OF THE PROGRAMME, YOU WILL BE ABLE TO

• Understand the paradox: helping other people get what they want gives us more of what we want;
• Use goal-setting techniques to focus on what you want to accomplish and develop strategies for getting there;
• Recognise the difference between features and benefits of products and develop a plan for increasing product knowledge;
• Identify the most critical elements of telephone sales and customer service;
• Understand the power of your behaviour for more successful sales and customer service;
• Develop communication skills to better share information and listen to the customer.

ADMISSION REQUIREMENTS

Literacy and Numeracy NQF 2.

CERTIFICATION

On completion of the programme, you will receive a DITASA Certificate of Attendance.

DISCLAIMER

The information contained in this fact sheet is accurate at the time of printing. However, factors beyond DITASA’s control (such as environmental, regulatory or technical changes) may cause changes to the content of this fact sheet or programme. In the event of any such change, DITASA will formally notify current learners. All possible measures will be taken to minimise inconvenience to learners.